Privacy Policy

1. Information We Collect

We may collect, store, and use the following kinds of personal information:

• Contact Information: Your name, email address, telephone number, and company details provided when you fill out our contact forms or request quotes.
• Transaction Data: Details concerning orders, equipment purchases, invoices, and service contracts.
• Technical Data: IP address, browser type, operating system, and pages visited on our website gathered via cookies and analytics.

2. How We Use Your Information

Personal information submitted to us will be used for the purposes specified in this policy or on relevant parts of the website. We may use your data to:

• Process orders, deliver reflow ovens or dry storage equipment, and fulfill service maintenance contracts.
• Respond to enquiries, quote requests, and provide customer support.
• Send invoices, statements, and payment reminders.
• Improve website functionality and user experience.

3. Legal Basis for Processing (UK & EU GDPR)

Under the UK GDPR and EU General Data Protection Regulation (GDPR), the lawful bases on which we collect and process your personal data include:

• Performance of a Contract: Processing necessary to fulfill an equipment purchase order or service agreement with you.
• Legitimate Interests: Processing for our legitimate business operations, such as responding to enquiries and maintaining website security, provided your rights do not override those interests.
• Legal Obligation: Compliance with statutory and tax regulations regarding financial record-keeping.

4. Cookies and Tracking

Our website uses cookies to distinguish you from other users, helping us provide a good browsing experience. You can choose to accept or decline cookies via your browser settings or our cookie consent banner. Disabling cookies may prevent you from taking full advantage of the website.

5. Data Security and Retention

We take appropriate technical and organizational precautions to prevent the loss, misuse, or alteration of your personal information. Data associated with business transactions and accounts is retained for as long as required by UK tax and corporate law (typically 6 years).

6. Your Data Protection Rights

Under UK and EU GDPR, you have the following rights regarding your personal data:

• The right to access: Request copies of your personal data.
• The right to rectification: Request correction of any inaccurate or incomplete information.
• The right to erasure: Request deletion of your personal data under certain conditions.
• The right to restrict processing: Object to or limit how we process your data.

To exercise any of these rights, please contact us directly.

7. Contact Information

If you have any questions about this privacy policy or how we handle your data, please reach out to our team:

Mekko Technologies
Unit 16, Buckland Road, Leicester, LE5 0NT, England.
Telephone: (+44 or 0)116 276 4242